Refund and Return Policy
Last updated: 2026-09-13
Return window
For purchases from Amosesclothing at https://amosesclothing.us, you may request a voluntary return within 30 calendar days after delivery. Contact support@amosesclothing.us with your order reference, the items you wish to return and the reason. We will provide return instructions and the correct return address. A request made within the window remains timely while you wait for our instructions. Do not send a return to the business address without confirming that it accepts parcels.
Condition of voluntary returns
For a change-of-mind return, clothing and other goods must be unused, unwashed, unaltered and in their original condition, with original tags and accessories where supplied. Reasonable inspection to decide whether to keep the item is permitted. Please package the goods securely. We do not impose an undisclosed restocking fee or a blanket final-sale exclusion. Any product-specific restriction must be clearly disclosed before purchase and comply with law. These condition requirements do not limit remedies for defective or misdescribed goods.
Damaged, incorrect or defective goods
Contact us promptly if an item arrives damaged, is incorrect or has a defect. Include your order reference and a description; photographs can help when practical. We will investigate and arrange the appropriate replacement, repair or refund consistent with your legal rights. We cover reasonable return shipping when the return results from our error or a qualifying defect. Failure to provide photographs does not automatically remove a legal remedy.
Return shipping and exchanges
For a voluntary change-of-mind return, you pay the return shipping cost unless we agree otherwise. Original shipping charges are not refunded for those returns except where law requires or we agree. Use a service that gives proof of posting, and keep the receipt. We will explain any cross-border requirements before you send goods. Exchanges depend on stock; we may process an exchange as a return followed by a separate purchase with your agreement.
Refund process
After receiving the return, we will inspect it and communicate the outcome, normally within 5 business days. If approved, we initiate the refund to the original payment method through Stripe within 5 business days after inspection. Your bank may need additional time to display the credit. Shorter statutory deadlines take precedence. We explain any refusal or partial refund and provide a way to dispute it. We never require store credit instead of a refund that law requires. Contact support@amosesclothing.us if an expected refund is missing.
Cancellations and shipment failures
Contact us promptly to request cancellation before dispatch. If we cannot meet a promised shipment date, we will provide the required delay and cancellation options. If an order is canceled because we cannot supply it, we refund the unfulfilled goods and associated charges as required by law; this is separate from a voluntary return. A carrier's delivery scan does not by itself resolve every delivery dispute: tell us if you did not receive the parcel so we can investigate.
Legal rights and contact
This policy supplements and does not replace non-waivable consumer rights, warranties or applicable cancellation rights. AMOSES CLOTHING LLC, 117 S Lexington St STE 11964, Harrisonville, MO 64701-2444, handles return enquiries through support@amosesclothing.us.